Terms & Conditions
These Terms and Conditions govern the purchase of goods and delivery services in our flower shop Felicita. By continuing to use our services, you agree to the terms listed below.
2. Our Products
- Delivered bouquets may vary in appearance and the number of flowers depending on the season and region.
- If a specific flower is unavailable, it will be replaced with a flower of a similar shape and color.
- Please notify us about any cancellations 24 hours (1 business day) before the delivery day.
3. Order and Payment
- Orders are accepted through the official website, by phone, via messengers, or directly in the store.
- Payment is made through approved payment systems or in cash to the courier upon delivery (50% prepayment by card and 50% in cash to the courier).
- Prices for flowers and services are subject to change without prior notice.
- Delivery costs may vary depending on the distance and specific order conditions.
- Flower delivery typically occurs from 8:00 to 20:00.
- Delivery is made only within the specified zone.
- The mentioned delivery time is approximate. The shop is not responsible for delays caused by circumstances beyond its control.
- If the recipient is not present at the specified address, flowers might be handed over to a third party (neighbor, colleague, etc.), if permissible.
6. Returns and Exchange
- Returns or exchanges are possible within 24 hours of purchase, provided the product's condition and appearance are preserved.
- Live flowers and plants, as well as discounted products, are not subject to return or exchange.
The shop is not responsible for the condition of the flowers after they are handed over to the buyer or recipient. However, we guarantee the freshness and quality of flowers at the time of sale.
8. Personal Data Protection
All provided data are processed in accordance with personal data protection laws. The shop commits not to disclose clients' personal information to third parties.
9. Changes in Terms and Conditions
The flower shop reserves the right to make changes to these Terms and Conditions at any time. Customers and visitors are obligated to regularly check this page for updates.
IMPORTANT LEGAL NOTICE
Please read these terms and conditions carefully before using this Website
These Terms are issued by ProfessionalOnlineFlorist O U Registered & Trading Address: Harju county, Tallinn, Lasnam ä e district, 26 Lighthouse Street, 11412th
1.1 These terms and conditions (Terms) are issued by ProfessionalOnlineFlorist OÜ;(the Company). They apply to the entire contents of the websites under the domain name www.felicita-flowers.com (the Website) whether you act as a private individual and consumer ("Consumer") or as a business ("Business") (referred to as "You" other than where specifically indicated) and the Company.
1.2 By accessing any part of the Website, You shall be deemed to have accepted these Terms in full. If You do not accept these Terms in full, You must leave the Website immediately.
1.3 The Company may revise these Terms at any time by updating this posting. You should check the Website from time to time to review the then current Terms, because they are binding on You.
1.4 You warrant that You possess the legal authority to enter into any agreement and to use this Website in accordance with its Terms.
1.5 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.
1.6 The Company reserves the right to modify or withdraw, temporarily or permanently the Website (or any part of it) with or without notice and shall not be liable to You or any third party for any modification or withdrawal of the Website.
2 USE AND CUSTOMER ACCOUNT
2.1 You warrant that any information that You provide when You register as a customer is accurate and complete in all respects and You will notify the Company of any changes to that information.
2.2 You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer to prevent unauthorised access following registration.
2.3 You agree not to impersonate any other person or business, organisation or body corporate or to use a false name that You are not authorised to use.
2.4 We may disable any account where we think you have failed to comply with the Terms or we think unauthorised use has been made of the Website.
2.5 As a condition of Your use of this Website, You warrant to the Company that You will not use this Website for any purpose that is unlawful or prohibited by these Terms.
3 USE OF MATERIAL APPEARING ON THE WEBSITE AND INTELLECTUAL PROPERTY POLICY
3.1 The Website, its design, layout, look, appearance and graphics and any necessary software used in connection with the Website is the exclusive property of the Company.
3.2 Any content contained in sponsor advertisements or any information presented to You through the Website is protected by copyright, trademarks, service marks, patents or other proprietary rights.
3.3 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website are owned by or licensed to the Company. This includes all text, graphics, images, photographs, video and sound material.
3.4 It is a breach of copyright to use photographic images found on any part of the Website without gaining the Company’s prior permission. If You would like to use an image found on the Website, please contact the Company for further details.
3.5 You agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or re-sell any information, software, products, or services obtained from the Website.
3.6 If You breach any of these Terms Your permission to use the Website and any extracts of material from it terminates and You must immediately destroy any downloaded or printed extracts from the Website.
4 VISITOR MATERIAL AND CONDUCT
4.2 You are prohibited from posting or transmitting to the Website any material:
4.2.1 that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial and/or religious hatred, discriminatory, blasphemous, in breach of confidence, in breach of privacy or which otherwise may cause annoyance or inconvenience; or
4.2.2 for which You have not obtained all necessary licences and/or approvals; or
4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party; or
4.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 The Company will fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity and/or location of anyone posting any material in breach of Clauses 4.2 or 4.3 above.
5 LINKS TO THIRD PARTY WEBSITES
5.1 This Website may contain hyperlinks to websites operated by parties other than the Company. The Company does not control such websites and is not responsible for their contents, availability or Your use of them. The Company's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such Websites or any association with their operators.
5.2 Any links to third party websites on this Website are provided solely for Your convenience. If You use these links, You shall leave this Website. If You decide to access any of the third party websites linked to the Website, You do so entirely at Your own risk.
6 LINKS TO THE WEBSITE
6.1 If You would like to link to the Website, You may only do so on the basis that You link to, but do not replicate, the home page of the Website, and subject to the following conditions:
6.1.1 You do not remove, distort, otherwise alter the size or appearance of the Company logo;
6.1.2 You do not create a frame or any other browser or border environment around the Website;
6.1.3 You do not in any way imply that the Company is endorsing anything other than its own operations;
6.1.4 You do not misrepresent Your relationship with the Company nor present any other false information about the Company;
6.1.5 You do not otherwise use the Company trademarks, name and logo without express written permission from the Company;
6.1.6 You do not link from a website that is not owned by You;
6.1.7 Your website does not contain content that is distasteful, offensive or controversial, or which infringes any intellectual property rights or other rights of any person or which otherwise does not comply with all applicable laws and regulations.
6.2 The Company expressly reserves the right to revoke the permission granted in Clause 6.1 if You breach the terms set out therein, and to take any action in respect of such breach as it deems appropriate.
6.3 You agree to compensate the Company for any loss or damage suffered by the Company as a result of Your breach of the terms of Clause 6.1.
7 INFORMATION MANAGEMENT AND SECURITY
7.2 When the Company asks You to submit financial information, such as Your credit or debit card number the Company uses industry standard technology for secure commercial transactions. This encrypts data, including Your credit or debit card number. The Company will not be liable for any unauthorised transactions made using Your personal or financial details, unless we are negligent. Most banks or credit card providers either cover all charges resulting from such unauthorised use or limit Your liability to a maximum amount. Refer to Your credit or debit card agreement to check Your coverage liability.
7.3 Your dealings with any third parties via the Website and any terms or conditions agreed with, or representations given by, them, are solely between You and such third parties. The third party will be responsible for protection and security of Your personal data or financial details which they collect. You agree that the Company is not liable for such dealings.
8 DISCLAIMER OF LIABILITY
8.1 By entering the Website You agree that under no circumstance will the Company or its agents, officers or employees be held liable or responsible for: any content contained on or omitted from the Website; any person’s reliance on any such content, whether or not the content is complete, current or correct; any viruses or defects that may be found to exist on the Website.
8.2 All information found on the Website is intended for guidance only. The Company will not be liable or responsible for any damage or loss caused as a result of Your doing, or not doing, anything as a result of reading, viewing or listening to any material, or any part of it, on the Website.
8.3 The Company is not liable or responsible for any inaccuracies, errors (including typographical errors) or omissions, or for the results obtained from the use of the Website or its content. All content and any of the services included in, advertised on, or available through the Website are provided “as is” and "as available”, with absolutely no guarantee of completeness, accuracy (either when posted or with the passage of time), timeliness or of the results obtained there from, and excluding, to the maximum extent permitted by law, all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms might have effect in relation to the Website.
8.4 The views expressed on the Website do not necessarily reflect the views of the Company. All content, and any advice received via the Website, are not intended, and should not be relied upon, for any personal, professional, legal, or religious decisions You may wish to make. Instead You should consult an appropriate professional in order to obtain specific advice tailored to Your situation.
8.5 Although the Company takes all reasonable steps to ensure that the Website is safe for users it is possible that material on the Website may be susceptible to data corruption, interception and unauthorised amendment for which the Company does not accept liability or responsibility. The Company does not accept liability or responsibility for the presence of any computer viruses contained in any material on the Website, whether it is read, viewed, listened to, copied, downloaded, printed or accessed in any other way. The Company does not accept liability or responsibility for any losses caused as a result of any computer viruses contained in any material on the Website.
8.6 Advertisements (including banner adverts and pop-ups) featured on the Website do not imply endorsement of the services or products advertised. The Company will not be liable or responsible for services or products advertised nor will the Company be liable or responsible for any damage to Your computer equipment, software, data or other property as the result of Your viewing, or responding to, advertisements (including banner adverts and pop-ups) featured on the Website.
8.7 The Company does not guarantee that the Website will be compatible with all hardware and software that may be used by You. The Company will not be held liable or responsible for any damage to Your computer equipment, software, data or other property as the result of Your access to, use of, or browsing of any material on the Website.
8.8 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, You shall be responsible for all costs thereof.
9.1 Our liability to you for death or personal injury caused by our negligence is not limited.
9.2 We will not be responsible for any other loss you suffer through our failure to comply with the terms of this contract. In particular we will not have any liability for any loss that was not a reasonably foreseeable consequence of our failure to comply with the contract such as any loss of profit, opportunity or liability to any third party or in connection with the use, inability to use or the results of use of this Website, breaches of security, interruptions or delays, or errors, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this Website, or Your downloading of any material from this Website or any websites linked to this Website.
Product Terms & Conditions
1 ORDERING PRODUCTS
1.1 In these terms and conditions:
1.1.1 "Account" means the account established between us and a Business;
1.1.2 "Business" means any company, partnership, charity, organisation or business accepted by us as such;
1.1.3 "Consumer" means a natural person acting outside business purposes;
1.1.4 "Products" means any products purchased by you through our Website;
1.1.5 “us/our or we” means ProfessionalOnlineFlorist OÜ and any of its authorised agents;
1.1.6 "Website" means www.felicita-flowers.com
1.1.7 "you/your” means the Consumer or Business who orders the Product(s).
1.2 All orders placed by you are subject to these terms and conditions (Terms). By clicking on the 'check out' button on the Order Form, you are consenting to be bound by these Terms.
1.3 If you are a Consumer you must be over 18 to place an order via our Website.
1.4 Whether you are a Business or a Consumer, you must have the legal authority to order any Products via this Website.
1.5 If you order Products from our Website we will send you an email confirming receipt of your order, your order number, invoice address, delivery address, description of Products ordered, the price and quantity of the products ordered, the expected delivery date of the products and confirmation of any message to be delivered with the products ordered.
1.6 Your order is an offer from you to us to purchase the Products. Our acknowledgement of your order is not acceptance of your order.
1.7 Save where you hold an Account, we shall insist on receiving payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings in to existence a legally binding contract between us.
1.8 If you hold an Account we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings in to existence a legally binding contract between us.
1.9 If you order multiple Products and we have not confirmed dispatch of all the Products in your order status then those Products not listed do not form part of our contract with you.
1.10 You can only deliver multiple Products ordered over the Website to one address. If you need to deliver to more than one address please contact us.
1.11 Products may vary slightly in appearance from those depicted on the Website within reason due to local and/or seasonal availability. This includes flowers being delivered in bud to preserve the long life and freshness of the bouquet.
2 REGISTRATION AND WEBSITE USE
3.1 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
3.2 In the event that we are unable to supply the Products or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
3.3 We may deliver certain flower Products in bud to ensure longer life. Any other special Product information, for example, shelf life, shall be shown on our Website.
3.4 Some Products, flowers and plants may be harmful or poisonous, if you require further information before submitting an order please contact us.
3.5 Any free promotional items are limited to one per order per customer. Promotional items and free gifts are subject to availability, we will not be held liable for non-delivery of a free or promotional gift.
4.1 The price payable for the Products that you order is shown on our Website.
4.2 The cost of the item is shown excluding a delivery charge which is detailed on the products page and also during the checkout process.
4.3 If the price of a Product is incorrectly shown and is higher than stated on our Website we will either send you an email informing you of the new price and asking you if you want to proceed with your order or we will cancel the order and inform you.
4.4 If the price of a Product is lower than stated on our Website we will send you the Product and charge you the lower price.
5.1 We accept payment by credit and debit card. Unless you hold an Account we will not dispatch a Product until we have received payment from you. If for any reason payment is refused after we have dispatched the Products we will have the right to request the payment from you or recover the Products from you and charge you for our costs in recovering the Products or seeking further payment.
6.1Flowers and gifts are delivered throughout the territory of the countries indicated on the website
6.2 Delivery dates, times and delivery call-off times shall be detailed on the Website when you order Products.
6.3 For florist delivered products whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier. In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your service fee payment in full.
6.4 We will deliver the Products ordered by you to the address you give to us for delivery at the time you make your order. We cannot guarantee when any item will be despatched and we are unable to specify a time for delivery.
6.5 You will become the owner of the Products you have ordered when they have been delivered to you or the representative of the recipient. You are responsible for any insurance (where relevant) security after delivery. Once Products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.6 Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
6.7 If, after the arrival of the courier, it turned out that the address data provided by the Client is incorrect (an error in the number of the house or apartment, street, if the Recipient did not live or no longer lives at the provided address), the order is considered completed correctly and completely. It is possible to deliver the order to a new address specified by the Client in the same city for an additional payment. If the Client refuses to deliver the order to the newly specified address, payment for the order is not refundable.
6.10 During peak periods delivery dates may be moved forwards to ensure safe delivery is made before or on the intended day of delivery. We will attempt to notify you of these changes prior to the delivery being completed.
6.11 Any discounted delivery codes are to be processed during the checkout process and cannot be used post purchase. If a refund is required then it will be done to the value of the order.
7 REFUND POLICY
7.1 Refunds may occasionally be given at the discretion of the management.
8 IF PRODUCTS ARE DAMAGED OR FAULTY
8.1 Because of the perishable nature of many of our Products, in order for us to best help with any complaints we ask that they are brought to our attention within a reasonable period of time.
8.2 We guarantee three days of freshness for your flowers (excluding funeral arrangements), plants or associated items from the date of delivery providing that the care instructions are followed. If any flowers arrive with substitutions, damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us via our contact page or take the flowers to the florist shop that delivered them.